Frequently Asked Questions

🌍 Cancellation and Adjustment Policy – QuoteNow ✅ Cancellation before service is performed – The customer can cancel free of charge within a specific time frame (for example, 24 hours after the request, or before shipping confirmation). ✅ Cancellation after confirmation – If the operation is already in progress, administrative fees or partial costs may apply depending on the stage of transportation. ✅ Refunds and adjustments – If there are operational failures, unforeseen delays or other exceptional circumstances, the company may offer credits, invoice adjustments or, in certain cases, a partial or full refund. ✅ Customer responsibility – Some operations follow incoterms and pre-established conditions, and customers should be aware of the rules before contracting the service.

At Lognaut, we operate within an advanced logistics ecosystem, relying on strategic formats and certified partners that guarantee efficiency, safety, and savings. 🚀 Process Optimization – We work continuously to offer the best operational flow, allowing advantageous negotiations with the main chartered and consolidated freight operators. 🔹 Agility and Logistics Intelligence – Our integrated approach accelerates processes, leveraging the strength of each operation, whether physical or systemic, to reduce routes and costs. 📈 Better Lead Time and Just-in-Time Service – Through strategic negotiation of deadlines, we guarantee an accurate service, aligned with the needs of the market and our customers. At Lognaut, we not only shorten routes, but also expand horizons, offering real opportunities for improvement in international logistics.

Our local rates in Brazil for international freight operations** vary depending on the mode and destination. Below are the applicable values: 📌 **Air Import – All Brazilian Airports** - **Deconsolidation:** **USD 80.00** - **Delivery Fee:** **USD 60.00** - **Collect Fee:** **3% of the AWB value** - **CCT issuance cost:** **USD 20.00** - **IBF Fees:** According to the destination airport, ranging from **minimum of USD 90.00** to **maximum of USD 250.00** 🚢 **Sea Import – All Brazilian Ports** - **Transfer of shipowner costs** – Public information according to the operation - **Deconsolidation:** **USD 80.00** - **IBF Fees:** According to the destination port, ranging from **minimum of USD 90.00** to **maximum of USD 250.00** ✈️ **Air Export** - **Pass on of airline fees**, as per request and operation - **IBF Fees:** **USD 50.00** - **SOA (storage):** **USD 5.00** 🚢 **Sea Export** - **Pass on of shipowner fees**, as per request and operation - **Deconsolidation:** **USD 80.00** - **IBF Fees:** According to port of destination, ranging from **minimum of USD 90.00** to **maximum of USD 250.00** - **LCL Cargo - Consolidated Costs:** - **THC:** Average of **USD 10.00 per W/m³** - **TRS:** **USD 5.00 per W/m³** - **Deconsolidation:** **USD 80.00** 🔹 **Other services will be detailed in the commercial proposal.**